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Unable to upgrade VCSA 6.7 to 7.0 with error Verification of the machine SSL certificate failed due to an invalid trusted root certificate chain

  Symptoms

  • Unable to upgrade VCSA 6.7 to 7.0 you get  the following error at the pre-checks for stage 2

Verification of the machine SSL certificate failed due to an invalid trusted root certificate chain. ERROR: [2, 1, 'unable to get issuer certificate'] . Unable to find the root certificate with the subject '<X509Name object '/C=US/O=/CN='>'

Regenerate the certificates using the certificate-manager utility. For more information, refer to the article https://kb.vmware.com/s/article/2112279.

 
Cause
  • There are Several trusted Root certificates that are expired and/or not in use.
  • There are several CRL's in the VCSA.
Resolution

Note/Warning: Make sure you have full backup of VCSA and take a snapshot of the vCenter prior to proceeding.

1.  Remove CRL'sfrom VCSA using Script. For more information, refer to PSC upgrade to 6.5/6.7 fails with Error: Failed to force refresh TRUSTED_ROOTS, Error : 183 (70656)

2. Unpublish the Expired certificates from the Trusted roots. For more information, refer to Removing Expired CA Certificates from the TRUSTED_ROOTS store in the VMware Endpoint Certificate Store (VECS) (2146011)

3. Regenerate Certificates using VMCA. For more information, refer to How to regenerate vSphere 6.x certificates using self-signed VMCA (2112283)

4. Try the upgrade again (from stage 1).

If needed to replace certificates again using Custom Certificates refer to Replacing a vSphere 6.x Machine SSL certificate with a Custom Certificate Authority Signed Certificate (2112277)

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