Skip to main content

VMware vCenter Site Recovery Manager installation may fail if the Windows firewall services are not registered

 

Symptoms
  • Installing VMware vCenter Site Recovery Manager (SRM) 4.x fails
  • Installing SRM 4.0 fails with these MSI installer verbose log messages:

    MSI (s) (2C:3C) [16:35:34:349]: Executing op: ActionStart(Name=VMRollbackAddSrmFirewallExceptions,,)
    MSI (s) (2C:3C) [16:35:34:349]: Executing op: CustomActionSchedule(Action=VMRollbackAddSrmFirewallExceptions,ActionType=1345,Source=BinaryData,Target=VMRemoveSrmFirewallExceptions,CustomActionData=VMware vCenter Site Recovery Manager;C:\Program Files (x86)\VMware\VMware vCenter Site Recovery Manager\;8095;8096;9007)
    MSI (s) (2C:3C) [16:35:34:349]: Executing op: ActionStart(Name=VMAddSrmFirewallExceptions,Description=Configuring Windows Firewall Exceptions,)
    MSI (s) (2C:3C) [16:35:34:365]: Executing op: CustomActionSchedule(Action=VMAddSrmFirewallExceptions,ActionType=1025,Source=BinaryData,Target=VMAddSrmFirewallExceptions,CustomActionData=VMware vCenter Site Recovery Manager;C:\Program Files (x86)\VMware\VMware vCenter Site Recovery Manager\;8095;8096;9007)
    MSI (s) (2C:1C) [16:35:34:365]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI371.tmp, Entrypoint: VMAddSrmFirewallExceptions
    VMware: Srm::Installation::Utility::GetMsgFromErrorTable: ERROR: MsiGetActiveDatabase() failed. Trying MsiOpenDatabase().
    VMware: Srm::Installation::Utility::GetMsgFromErrorTable: INFORMATION: Error message is Could not open service:
    VMware: Srm::Installation::ServiceHandler::ServiceHandler: ERROR: Could not open service: SharedAccess
    VMware: Srm::Installation::Utility::ConfigureSrmFirewallExceptions: ERROR: VMConfigureSrmFirewallExceptions failed: Could not open service: SharedAccess
    CustomAction VMAddSrmFirewallExceptions returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 16:35:34: InstallFinalize. Return value 3.
  • Installing SRM 4.1 fails with these MSI installer verbose log messages:

    MSI (s) (88:7C) [12:50:57:477]: Executing op: ActionStart(Name=VMRemoveSrmFirewallExceptions,Description=Removing Windows Firewall Exceptions,)
    MSI (s) (88:7C) [12:50:57:509]: Executing op: CustomActionSchedule(Action=VMRemoveSrmFirewallExceptions,ActionType=1089,Source=BinaryData,Target=VMRemoveSrmFirewallExceptions,CustomActionData=VMware vCenter Site Recovery Manager;C:\Program Files (x86)\VMware\VMware vCenter Site Recovery Manager\;8095;8096;9007)
    MSI (s) (88:00) [12:50:57:634]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI1395.tmp, Entrypoint: VMRemoveSrmFirewallExceptions
    VMware: Srm::Installation::Utility::GetMsgFromErrorTable: ERROR: MsiGetActiveDatabase() failed. Trying MsiOpenDatabase().
    VMware: Srm::Installation::Utility::GetMsgFromErrorTable: INFORMATION: Error message is Could not open service:
    VMware: Srm::Installation::ServiceHandler::ServiceHandler: ERROR: Could not open service: MpsSvc
    VMware: Srm::Installation::Utility::ConfigureSrmFirewallExceptions: ERROR: VMConfigureSrmFirewallExceptions failed: Could not open service: MpsSvc
Resolution
Depending on the Windows platform on which SRM is, one of two firewall services (SharedAccess or MpsSvc) may be registered and running on the system. Using Windows Service Control Manager, you can can get the display names and query the status information on these two services.
For example:
C:\>sc getDisplayName SharedAccess
[SC] GetServiceDisplayName SUCCESS
Name = Internet Connection Sharing (ICS)
C:\>sc getDisplayName MpsSvc
[SC] GetServiceDisplayName SUCCESS
Name = Windows Firewall
For SRM to install successfully, these two services must be registered on the system. That is, they must show up in the services list. As long as these services are registered, it does not matter whether they are enabled (running/stopped) or disabled.
To check if these services are registered, you can review the service list or use Windows Service Control Manager.
C:\>sc query MpsSvc
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
In this example, the MpsSvc service has been unregistered.
In the event that all perceived services are running and the installation is still failing, it may be beneficial to run the installation in verbose mode to determine if any other services are marked disabled.
Related Information
To collect verbose SRM installation logs, the installation must be started from the command line. For example:
<VMware-srm-####.exe> /V"/lve C:\SRM-installation-log.txt"
Where <VMware-srm-####.exe> is the SRM installation executable file and C:\SRM-installation-log.txt is the file where the installation logs will be saved

Comments

Post a Comment

Popular posts from this blog

Error [403] The maximum number of sessions has been exceeded in the H5 client during login or logout

  Symptoms In virgo log, you see messages similar to: [2020-05-19T07:25:45.285Z] [ERROR] http-nio-5090-exec-130 72026859 142953 501051 com.vmware.vise.security.spring.DefaultAuthenticationProvider logout failed for sessionId 142953, clientId 501051 java.lang.IllegalStateException: The specified cardinality of 1..1 for osgi:reference implementing com.vmware.vcenter.apigw.api.ApiGatewaySessionManager in bundle com.vmware.h5ngc requires that exactly one OSGI service satisfies the filtering criteria but no such service was found.         at com.vmware.o6jia.context.ExternalServiceTargetSource.getTarget(ExternalServiceTargetSource.java:99)         at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:192)         at com.sun.proxy.$Proxy159.logout(Unknown Source)   ...
Post a Comment
Read more

Investigating virtual machine file locks on ESXi

      Details Adding an existing virtual machine disk (VMDK) to a virtual machine that is already powered on fails.                 Failed to add disk scsi0:1. Failed to power on scsi0:1   Powering on the virtual machine results in the power on task remaining at 95% indefinitely. Cannot power on the virtual machine after deploying it from a template. Powering on a virtual machine fails with an error: Unable to open Swap File Unable to access a file since it is locked Unable to access a file <filename> since it is locked Unable to access Virtual machine configuration In the /var/log/vmkernel log file, you see entries similar to: WARNING: World: VM xxxx: xxx: Failed to open swap file <path>: Lock was not free WARNING: World: VM xxxx: xxx: Failed to initialize swap file <path>   When opening a console to the virtual machine, you may receive ...
Post a Comment
Read more

"Performance data is currently not available for this entity" viewing the performance tab

  Symptoms While accessing the performance tab and navigating to Overview, you see: No data available   The data for Real time, but fails to retrieve it for past 1 day, week, month or year.  While selecting the advance parameter in performance tab, you see: Performance data is currently not available for this entity Cause This issue is caused by the vCenter Server database (Postgress) containing a stale/future time stamp reference for the ESXi host when the data was collected. For vCenter Servers using SQL, see  "Performance data is currently not available for this entity" error after updating rollup in vSphere Resolution Backup the vCenter...
Post a Comment
Read more